Jewelry Repairs & Custom Job Tracking

Turn Your Repair Shop Into a Revenue Engine

Track every repair, custom order, and appraisal from intake to pickup, with automatic customer notifications that save your team hours of follow-up calls every week.

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Never Lose Track of a Job Again

Repairs and custom work are some of the highest-margin services a jewelry store offers. They're also where things go wrong. A misplaced ring, a forgotten call, a customer who shows up and no one can find their status.

The Edge gives you complete service management built right into your POS.

1. Track every job from intake to pickup.
2. Notify customers automatically when their work is done.
3. Create appraisals, special orders, and custom jobs at the register.

1. Track every job from intake to pickup.

Without a system, tracking repairs means digging through envelopes and handwritten logs. The Edge generates a barcoded envelope for every job so you can scan and locate any item in seconds.

• Scan a barcode to pull up the full job record instantly.
• Track each job's progress through the shop.
• Use Geller's Blue Book integration for accurate repair pricing.
• Answer any customer's status question in two clicks.

2. Notify customers automatically when their work is done.

The most common complaint about jewelry repair is communication. Customers want to know when their piece is ready without having to call. The Edge sends automatic text or email notifications when a job is marked complete.

• Trigger notifications the moment a repair is finished.
• Cut down on inbound calls that pull associates off the floor.
• Reduce the time finished items sit uncollected.
• Every notification is logged on the job record.

Jewelery Custom and Repair Notifications

3. Create appraisals, special orders, and custom jobs at the register.

Special orders, appraisals, and custom jobs are all built directly into the POS. No notepads, no separate systems.

• Capture customer specs and filter vendor inventory for matching options.
• Generate appraisals for insurance, estate, or resale purposes.
• Link every service job to the customer's profile.
• Custom orders follow the same barcoded tracking as repairs.

Turn Your Repair Shop Into a Revenue Engine

Never Lose Track of a Job Again

1. Track every job from intake to pickup.

2. Notify customers automatically when their work is done.

3. Create appraisals, special orders, and custom jobs at the register.

Improve Your Workflows

Turn your service department into a profit center.