The Edge will run on virtually any new PC you can buy today. You may consider purchasing from a name brand such as Dell to take advantage of their warranty and support services. Specific hardware requirements are listed below.
Abbott Jewelry Systems does provide technical support for our software, but we cannot support your hardware. For this reason, it is strongly recommended that you obtain the services of a local computer technician. In addition to performing your initial computer and network setup, having an established relationship with a local technician becomes critical in the event of an emergency.
When using multiple workstations we recommend a wired network, though we will also support wireless networks if you are running the SQL version of Edge.
A reliable backup is crucial. The backup should be stored offsite for maximum protection. You may consider using an automated cloud backup service such as Carbonite. Coordinate with your technician and our support department to ensure the correct files are being saved daily.
See our list of supported operating systems below. Additionally, here is the full list of hardware requirements:
Depending on which optional peripherals you want to use, please ensure that you have enough free ports of the appropriate type. If you exceed the number of USB ports on your computer, you can get a USB Hub to increase the number of available ports.
Bar code scanners require a USB port. Note: If you buy your barcode scanner from us, it will come pre-programmed and we also stock a limited number of loaner units in case you need to send yours in for service.
If you plan to use our integrated credit card processing then you will need to get an approved magnetic stripe reader. Please check with us on approved devices. The MSR requires a USB port.
Expand the number of available ports to accomodate more plug ins.
Requires a USB or LPT port. Note: Tag printers should NOT be networked. Note: If you buy your tag printer from us, it will come pre-programmed and we also stock a limited number of loaner units in case you need to send yours in for service.
For receipts, reports, and general printing requirements, USB ports are most common. Page printers are commonly shared on a network. We do not sell page printers, but there are numerous suitable laser printers in the marketplace. The most important considerations for you should be:
The placement of the printer in your cabinetry with respect to accessibility of the paper input and output trays.
Whether you want to print receipts and reports in black only, or in color.
The time to print the first page from a cold start is especially important.
Not all page printers are suitable for use with The Edge, or in a retail environment.
Printers intended primarily for printing photos are generally not suitable.
Printers that are intended for personal use are generally unsuitable. Printers intended for business or “workgroup” use are preferred.
Printers with “PostScript” drivers have been found to perform poorly, especially when printing receipts and repair envelopes. Printers with “PCL” drivers are preferred.